SUPPORT
Request help or extra services.
Use the template below. You can copy/paste it, or click “Open email” to draft a message in your mail app.
Recover a download
Lost your link? Enter the email + Job ID from your status page to retrieve your download (available for a limited time).
Support request
Tip: include desired outputs (PDF/TXT/SRT/VTT/JSON), deadlines, and any confidentiality needs.
Where it goes
Emails open a draft to [email protected].
If you’re contacting support about a specific job, include the Job ID (full UUID) and the file hash (SHA-256)
shown on your status page.